Help and contact
Here you’ll find answers to the most common questions about the Wichtelmorgen app. If something is missing, just write to us.
Phone: +49 176 45943139
During the holiday season we usually reply within one business day (Central European Time).
Purchase and unlocking
I bought the full version, but the days are still locked.
Open “More” in the app and tap “Restore purchases”. Make sure you’re signed in with the same Apple ID or Google account you used for the purchase, and that your phone is connected to the internet.
We have two phones. Do we need to buy it twice?
No, as long as both devices use the same Apple ID or Google account. On the second device, just tap “Restore purchases”. With Apple, this also works for all members of Family Sharing if purchases are shared there.
How do I get a refund?
In-app purchases are handled by Apple and Google. Please request a refund directly from them:
- iPhone: at reportaproblem.apple.com
- Android: in Google Play under Account › Payments & subscriptions › Budget & history, or via Google Play Help
If you need help with this, write to us.
Plan and letters
How do I print the letters?
In the “Print” tab, create a print PDF. Your phone’s share menu then opens. From there you can print right away, save the file or send it to a computer.
The letter prints larger than I chose.
Many printers and phones scale the page to fit the paper. In the print dialog, choose the matching paper size, or set “Actual size” or “100%”.
US Letter or A4?
The app picks the paper size that is common in your country: US Letter in the US and Canada, A4 everywhere else. You can change it under “More” › “Language and paper”.
Where is our data stored?
Only on your phone. We have no access to the names or your plan. If you delete the app, the plan is gone too. After reinstalling, you can get your purchase back with “Restore purchases”.
The evening reminder doesn’t arrive.
In the app, check under “More” that “Evening reminder” is switched on, and in your phone’s settings that notifications are allowed for Wichtelmorgen.
A prank doesn’t suit us.
Tap the dice in the plan, or “Roll a different mission”. Please check every idea before you use it to make sure it’s suitable for your child and your home, especially with small parts, food, allergies and string lights.
Can I switch the app to German?
Yes. The app follows your phone’s language. You can also choose the language under “More” › “Language and paper”.